It’s the average price per kWh including energy + delivery charges at a specific usage level (e.g., 500/1000/2000 kWh), before taxes.

Fixed plans lock in a rate for your term; variable plans can change monthly. Most homes choose fixed terms (12–36 months).

A REP may require a residential customer or applicant to establish and maintain satisfactory credit as a condition of providing service. The amount of the deposit may be up to 1/5th of the estimated annual billing or the sum of the estimated billings for the next two months.

In 1999, the Texas Legislature passed a deregulation law that made it possible for consumers in most parts of Texas to choose their own electric company. The new law was passed to encourage free market competition and lower prices. Some areas, such as municipalities and cooperatives, were not required to deregulate, so customers in those areas may not have electric choice.

No. It depends on where in Texas you live. Some communities are served by municipalities, cooperatives, or investor-owned utilities, so electric choice is not available.

No. There is no switching fee unless you request a special meter reading at a time other than your regularly scheduled meter reading. There may also be penalties if you break an existing contract with your current electric company. Review your Terms of Service agreement for details on your plan.

You can see which companies are providing electric service in your area by entering your ZIP code on our home page.

No. When you sign a contract with a new electric company, it will contact ERCOT, which will mail you information to confirm that you want to switch. ERCOT will also notify your old company that you have changed service providers. You do not need to contact your current electric company, but remember that you will still be responsible for any penalties if you break a contract with that company.

No. Regardless of which electric company you choose, your electricity will continue to be delivered safely and reliably by the same local wires company, which is regulated by the Public Utility Commission.

You should immediately call the local wires company (often called the Transmission and Distribution Utility, or TDU) for your area. You can find the toll-free number on your electric bill.

You will not be without electricity. In most cases, your electric company will give you 30 days' advance notice to give you time to select a new provider. If your provider goes out of business suddenly, your electric service will be switched automatically to the Provider of Last Resort (POLR). If you do not switch to a new provider, you will remain with the POLR. Once you switch, you can begin to receive service from your new provider within seven business days. For more information read the PUC’s fact sheet, “What To Do if Your REP Leaves the Market.”

In the aftermath of 2021 Winter Storm Uri, the Public Utility Commission of Texas (PUCT) and the Electric Reliability Council of Texas (ERCOT) approved a regulatory change to the Texas electricity market, including allowing ERCOT to obtain approximately $3 Billion financed through bonds to help stabilize the wholesale electricity market. These charges are passed through to you without markup. This charge is per kilowatt-hour and should be a relatively small amount on your monthly bill and will fluctuate with your usage.

Yes, as a part of the enrollment process electric providers do check your energy risk score. Although this check is done through a national credit agency, it is a "soft inquiry" that will be referenced on your report and is not revealed to creditors or lenders; consequently, it will not negatively impact your credit score. Business customers: We perform a credit analysis, once you complete a credit application.

Sometimes, the location a customer is moving into has a switch hold on it from the prior tenant. Switch holds are agreed to when a Deferred Payment Plan is signed. The new tenant is not responsible for these charges and can switch the home into their name by submitting a New Occupant Statement to the electric provider. The electric provider will then submit it to the utility on your behalf. You will need to nclude a copy of one of the following forms as proof of your move: (1) Signed Lease, showing the date of occupancy with signatures (2) Closing Documents, from the home’s sale or (3) Notarized Affidavit of Landlord

Some REPs offer bill credits for exported solar. Compare buyback rates and any monthly fees before enrolling.